GC Universe - Golden Child Store - Customer Service / FAQ - UK

 

You are currently on the United Kingdom Store - For FREE deliveries in the UK and prices in Pound Sterling(£).

 

- Change to our Global / EU Store - For FREE International deliveries and prices in Euros(€)

 

- Change to our North American Store - For FREE Deliveries in USA / Canada and prices in US Dollars($)

Shipping & Delivery
-Shipping and Delivery to the United Kingdom.
-FREE SHIPPING in UK for Orders totaling over 60.00 pounds.Else our standard shipping rate per order applies.
-For standard shipping in the U.K., expect your order in 3-5 business days.
Privacy & Security
-We respect your privacy and only collect that information which is necessary for the functioning of the store, and any additional information you may voluntarily provide.
-For more about what information we collect, please read our full privacy policy here.
Returns, Cancellations & Replacements
Order Cancellations: If you want to cancel your order, before we have sent you an email that the order has been processed and sent, then just login to your account/order and request a cancellation on that specific order.
If however we have already delivered the item(s) then it is considered a return or exchange.
Golden Child Returns Policy
Returns: All items are available for return within 28 days of receipt of the order at your delivery address.
If for any reason you are not satisfied with our product when you receive it, please let us know and we can either exchange it or refund the full amount to your debit or credit card.
For convenience please re-use the bag which your items were sent in. Simply write your request on the statement you received with your goods. For exchanges, please give us as much details as possible
In the very rare occasion a product is found to have a manufacturing fault, it will be exchanged or your money refunded, providing it is returned within 28 days from the date of purchase. Your statutory rights are not affected.
To return /exchange a product please re-use the original packaging and use the address label on your delivery note – then simply pop it back in the post to us via your local post office. We are sorry this is not freepost – this would mean higher prices and we prefer to keep our prices with unbeatable value.
The most economical way of returning your parcel is via Royal Mail’s standard delivery. Please ensure that you obtain a ‘Proof of Posting Certificate’ which is a free document unlike ‘Registered Post’ to the following address.

Returns Dept.
GC Universe Ltd

Cancellation Rights for EU Customers
Customers from within the European Union have the right to cancel a contract for the purchase of an order within 7 working days of the day of receipt of the order. You will need to state that you have returned your items and wish to cancel the contract, giving details of the products ordered in writing by hand or by post to:

Returns Dept.
GC Universe Ltd

Or by email to : info@golden-child.com
You must also return the products to us immediately, in the same condition in which you received them, by post (to above address). You have a legal obligation to take reasonable care of the products while they are in your possession.
If you wish to cancel your order within the 7-day period under the Distance Selling Regulations, we'll refund your entire order, including your delivery charge (If applicable - providing all items in the order are returned). However, you will be responsible for the cost of returning the item(s) to us.
When you return a product to us because you have cancelled the contract between us, we will process the refund due to you as soon as possible and, in any case ,within 30 days of the day you have given notice of your cancellation. After the7 day cooling off period has elapsed, our standard Returns Policy applies (see above).
If you have further questions about specific returns cases, please email us at info@golden-child.com for assistance.
Ordering
-UK Store accepts orders for United Kingdom only.
Payment, Pricing & Promotions
-UK Store only accepts payments in GBP (Pounds).
-We accept Pay Pal, and all the major credit cards that Pay Pal accepts.
-To pay with a credit card, select "Pay with credit card" once you are redirected to the Pay Pal screen in the checkout process.
-If you have a coupon or discount code, be sure to enter it in the shopping-cart review to get your discount. (before selecting checkout)
-If you have one of our VIP logins, do not forget to login before checkout, to get your discounts and offers.
-VAT: All orders in the U.K. will be charged at the current rate of VAT.
Viewing Orders
-Login to your Golden Child account and all existing orders will be available to review. We will also email you all information to confirm your order, and to update you on the status of your order and shipping.
Updating Account Information
-Just need to login to your Golden Child account and click on "My Account" at the top of the screen to update and edit your account information.